Terms & Conditions Home / Terms & Conditions

Welcome to www.dawailo.com ("DawaiLo.com", "DawaiLo"). This Website is owned and operated by Dawailo Marketing’s, whose registered office is in Guwahati, India.

The following are the Terms and Conditions, read with the Privacy Policy, that governs your use of the products and services (the "Products") from Dawailo.com, and constitute a legally binding agreement, between you ("the Customer", the "User") and Dawailo.com.

By using any of the services at www.dawailo.com, you are deemed to have agreed to all the following Terms and Conditions of Service offered at Dawailo.com. So, before you use our Website or Mobile Application, please read these Terms carefully along with the privacy policy as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use our Website.

  • 1. Registering an Account
  • 1.To use the services of this Website (e.g., connecting to our team, receiving Dawailo E-newsletters), you must undergo a registration with Dawailo.com (“DawaiLo Account”) and provide minimum information about yourself as prompted by the Customer Information form, which includes, your name, gender, email address, mobile phone number and billing/shipping address. All of your registration information is protected by our professional team.

    2.You represent and warrant that all the information you submitting here at Dawailo.com during registration process is truthful and accurate and that you will maintain the accuracy of such information.

    3.Dawailo.com will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorized use of your DawaiLo account, you shall immediately notify thedawailo.com team at csdawailo@dawailo.com.

    4.It is your responsibility to keep your email address, mobile No. up-to-date on your account setup at dawailo.com so that we can communicate with you electronically.

  • 2. Privacy Policy
  • we understand that the information we obtain from our web page (i.e. name, email id, contact no., particulars about your prescription) are very personal, and we will take all precautionary measures to keep those information safe at our custody at DawaiLo.com This information will never be shared with any other business, and to have a detailed knowledge on how Dawailo.com safeguards these personal information please go through our Privacy Policy.

    We undersatend that the information we obtain through our webpage (i.e., particulars of your prescription, name,contact number, e-mail id) are very personal and we take all precausenery measures to keep those safe at your custody. These informations will never be shared With any other business(s). to have a detailed knowledge on how dawai lo uses your personal information p[lease read our privacy policy.

  • 3. Security Policy
  • With dawai lo all your transaction has to be 100% secured because we are, and always be working on a cash on delivery (COD) module, i.e., when you receive your consignment you have a check on the delivered product on satisfaction you make the payment.

  • 4. Customer Eligibility
  • All our end users must be a major, i.e., abpve 18+ years of age. We at dawailo.com never acknowledge any information collected by our visitor or end user who is a minor, i.e., that is below 18 years of age.

    Team dawai lo will never dispatch any medication without a valid prescription(s) for the same, from a registered physician. End user can upload a copy of prescription on our :-

    1. Web page – Scanned copy.
    2. E-mail – scanned copy (rx@dawailo.com)
    3. Whatsapp- scanned copy/ photo of the prescription (88-22-555-555)
    4. Apart from these, if any individual who couldn’t access any of these facilities, they can call team dawai lo/ our executive to collect the prescription from their address.

    Delivery services

    Within 25 kms radius from Guwahati high-court we try to make the goods/drugs delivered in the next business working day, And beyond that it might take upto 3-4 business days to reach our clients.

    Your first delivery is complementary with dawai lo as we believe in end users satisfactions, but as a standard form of protocol we have to set a cart limit of Rs. 500/order to avail free door delivery.

    Any order amounting less than Rs 500/- will be charged by Rs. 99/- under delivery charges head.

  • 5. Price and Payment
  • All products and services that are offered here at dawailo.com is included of the applicable statutory taxes.

    We at dawailo.com will make every effort to offer maximum products at a discounted price, still there are chances for error regarding the pricing of the product and availability for the same, in such cases we will intimate the end user for the inconvenience caused and try to fix the same.

    Still, we have the right to correct any irregularity which we find in our course of business; we may change or update any other information at any time without prior notice and also have the right to cancel the sale.

  • 6. Use of Information on the Webpage
  • Dawailo.com doesn’t provide any professional advice or treatment end user is required to seek consultation from a physician or any qualified healthcare professional with your medical condition, we here at dawailo.com only provide medication at a cheaper price against your prescription this never constitutes a professional relationship between you and dawailo.com.

  • 7. Limited Liability
  • Dawailo.com has no responsibility for any damages or viruses that may affect your computer system/ equipment/ or any electronic devices during your access to this web page. You expressly agree that your use of this website is at your sole risk, as dawailo.com is not associated with any manufacturing companies it disclaims all responsibility for any harm to person resulting from any product or services referred by the website/ dawailo.com.

    You expressly agree that your use of this website is at your sole risk. Dawailo.com also reserves the right to modify or withdraw any part of the website, any information, any detail without any notice at any time.

  • 8. Website Availability
  • The website dawailo.com will be accessible 24 hours x 365 days but it might become temporarily un-available for the maintenance work, server and other technical issues. However team dawai lo will try to serve its end users uninterruptedly.

  • 9. Sale Terms
  • Dawai lo has the absolute right as to accept or decline any order it generates in its course of business, moreover it can also discontinue any offer or program at any point of time without any prior notice.

    End user will only place an order after he/she has under gone a physical examination by a physician, and team dawai lo will not dispence any prescription medication without a valid prescription from a licensed physician.

    As dawai lo is associated/ partnered/ branch with licensed and regulated pharmacy, it has some guidelines which has to be satisfied by the end user to place a valid order for the services, those are

    • You affirm that you are not a minor .
    • You have under gone a physical examination by a licensed physician.
    • You have a valid prescription for the medication which you are ordering at dawailo.com
    • Your order will only be confirmed when you have a valid copy of your prescription, which you can send us via webpage, e-mail, whatsapp, fax, etc.
    • Then upon approval by our qualified pharmacist, your order and shipment will be accepted and approved for delivery.
    • If you are the patient/ parent/ authorized person acting on behalf of the patient you assign dawai lo and its branches to take reasonably necessary responsibility for the fulfillment of the limited order.

      YOU HAVE READ AND ACCEPTED ALL THESE TERMS AND ADMIT THAT THEY SHALL BE MANDATORY UPON YOU AND YOUR AUTHORISED PERSON. The end user or customer confirms that he/she is aware of the indications, side effect, drug interaction, effects of over dose of the medicines he/she ordered from us. It is compulsory to seek a physician’s advice before opting dawai lo services.

  • 10. Returns/Refunds Help Centre
  • Here at Dawailo.com, we do our finest to ensure that you are absolutely convinced with our work. We understand that returns might be necessary in some cases. And we are glad to offer you peace of mind when you are not absolutely satisfied with the shopping and want to rebound the products to us. You may return the ordered items, or any item involved in the order, within 7 days of the arrival of your order. You may receive a full refund based on the conditions listed below:

    Please note: Dawai-Lo 'Returns arrangement' may vary depending on the distinct nature of the products.

    Refunds Possible If the Item(s) You Received:

    • is different from the ones you ordered;.
    • are damaged during transit;
    • is past its expiry date;
    • is a defective item.

    Returns NOT Eligible If the Item(s) You Ordered:

    • is without original packing/accessories.
    • is used or tampered or modified
    • falls under the following product categories: Oral care (toothbrushes, toothpastes), Women care (sanitary napkins, breast relievers) and other Personal hygiene products;

  • 11. Intellectual Property Right
  • As per the terms of dawailo.com it grants access to any of its user/customer to view the content solely for visiting and communicating only. You hereby agree not to cut, copy, distribute, post, publish or create derivative works from, sell any information obtained from the website.

    We disclaim all liability arising in relation to such offensive content on the website and we may take a legal action against the same.

  • 12. Applicable Law and Jurisdiction
  • All users shall comply with all the applicable laws and the rules made there under, applicable to them respectively for using the website.

    All disputes involving but not limited to rights conferred, compensation, refunds, and other claims will be resolved through a two-step Alternate Dispute Resolution mechanism.

    Stage 1: Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for the sole mediator and in the case both parties accept the proposed name, the said person shall be appointed as sole mediator. In case the parties are not able to reach a consensus within two proposed mediators, the Firm reserves the right to decide who the final mediator is. The decision of the mediator is not binding on both parties.

    Stage 2: Arbitration. In case that mediation does not satisfy a result suitable or preferred by any one of the parties, arbitration may follow, the award of which is binding on both parties. The Arbitration Board shall comprise three members – one appointed by each party and the third member to be nominated by the two appointed members by mutual consent. Arbitration shall be held at Guwahati, Assam, India. The proceedings of arbitration shall be in English language. The arbitrator’s award shall be final and binding on the Parties.

    If the dispute cannot be resolved by this two-step Alternate Dispute Resolution mechanism, it shall be referred to the courts at Guwahati, Assam.


  • 13. Severability
  • If any provisions of these terms and conditions shall be unlawful or for any reason unenforceable than that particular term will be deemed will severable from these terms and conditions and shall not affect the enforceability and validity of the remaining terms and conditions.

  • 14. Termination
  • Dawaillo.com has the absolute right to terminate your access and use the website at any time for any breach mentioned in the above terms and conditions without any prior notice, and you agree that dawailo.com shall not be liable to you for any such termination. Once you are terminated you will not be able access/use the web page.

  • 15. Changes in these Terms and Conditions.
  • Please contact us for any questions or comments regarding these terms and conditions.

    Help Line Number – 8822-555-555 Email :- cs@dawailo.com